SUBSCRIPTIONS

Single Item Subscriptions are the most convenient way for you to get the products you want delivered to you on a regular schedule. Subscribe to your favorite product on Ooala, select your frequency, and we'll automatically deliver them so you never run out. All subscription orders get free shipping, even if your order is below $49. You always have complete control over your subscription orders. You can change your delivery frequency, next order date, or quantity anytime by emailing us at support@ooala.com. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time. Don't worry about remembering the date - we will send you an email 3 days before each subscription order processes. Once a subscription order has processed we are unable to make changes to the delivery address or payment method, and we are unable to cancel the order.

Subscribing is easy; it can be done while browsing on a product page. Before adding a product to your cart simply click the “Subscribe & Save” option offering a discount. To get started, simply select the Subscribe & Save option for your desired product, select your preferred shipment frequency and then check out as normal. If you would like to subscribe to an item that isn't showing this option, please send us a message at support@ooala.com and we will create a custom subscription offer for you within 24 hours.

Your subscription is easy to manage. You can change your next order date, change your order frequency, or cancel a subscription by emailing support@ooala.com. Keep in mind that it takes 24 hours for our customer support team to respond, and they are only available Monday-Friday.

After you subscribe, we will place your subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is processed. We will send you an email reminder 3 days before each subscription order is processed. You will also receive email notifications regarding other important information related to your subscription account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.

There are currently only 3 subscription options on Ooala. A monthly subscription, a bi-monthly subscription, and a quarterly subscription. Your next delivery will be on the same date of the month as your first order. For example, if you chose a monthly subscription and ordered on March 3rd we will automatically renew your subscription on April 3rd, then May 3rd, then June 3rd, and onward unless you choose to update your subscription.

If you forgot which delivery frequency you signed up for (or accidentally clicked all of the "subscribe" buttons by accident - it happens, no worries) just email us at support@ooala.com and ask what your next order date is.

You can delay your next shipment by up to 6 months. Just email us at support@ooala.com to let us know how long you want to delay. Please make sure that you give our customer support team either an order ID # or email address that is associated with your subscription.

If you wish to cancel, you can do so at any time by emailing support@ooala.com. If you choose to cancel please keep in mind that it can take up to 24 hours after receiving a cancellation request for our team to process the cancellation. Please also keep in mind that our customer support team is not available on weekends or holidays.. If you email us last-minute or while the order is processing, our customer service team might not have time to process your cancellation before your order is placed. Please make sure you contact us 24 hours before your order is set to be fulfilled.

Unfortunately the answer most of the time is no. It's not because we don't want you to be able to. Once your order is placed we send the information to the vendor, and they fulfil the order. Once we send out this information your order typically ships within an hour. If you manage to email us before then and our customer support team sees it right away we might have time to cancel. But most of the time our support team is answering other requests and will not get to your email in time. This is one of the reasons that we always email you 3 days before your next subscription order is placed - to make sure that you have time to cancel if you wish to do so.

Of course! Accidents happen. Click here to visit The Ooala Return Center and get started on your return. You will just need your order ID # & email address.

Your first order on Ooala is typically covered by a 100% satisfaction guarantee, and we will refund 100% of the purchase amount if you return the item within 30 days.

Please keep in mind that after your first order (meaning starting with your 2nd+ order) all subscription returns are subject to a 20% restocking fee, with a minimum fee of $10.

Here are some examples to help clarify:
Example 1: You ordered 7 items and paid $17 in total, and shipping was free. You want to return all 7 items. The 20% restocking fee is only $3.40 ($17.00 x 20%). But because of the $10 minimum, your restocking fee is $10.
Example 2: You ordered 6 items for a total of $312. You only want to return 5 of the 6 items, and paid $275 for these 5 items. The 20% total would be $55 ($275 x 20%). But because of the $20 maximum, your restocking fee is only $20.

Why is this fee charged? Returning an item almost triples the environmental impact of your purchase. By charging a restocking fee we are able to eliminate that impact and use that money to help the planet.

Where does the money go? We do not keep it! 100% of the restocking fee is put towards planting trees, pulling CO2 out of the atmosphere, and removing plastic from our oceans. None of the money goes to reimburse our company for the extra cost of you returning an item.

Having trouble? Email us at support@ooala.com for help and we will respond within 24 hours.

At Ooala, our mission is to help the planet recover from the negative environmental impacts of shopping. Returning an item almost triples the environmental impact of your purchase. By charging a restocking fee we are able to eliminate that impact and use that money to help the planet. Where does the money go? We do not keep it! 100% of the restocking fee is put towards planting trees, pulling CO2 out of the atmosphere, and removing plastic from our oceans. None of the money goes to reimburse our company for the extra cost of you returning an item. We hope that you understand why we have this policy in place. It is not to punish anyone, but rather to encourage environmentally responsible shopping behavior.

Subscription items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one subscription item and want the items to ship in the same order, simply email us at support@ooala.com and tell us that you want to combine them. Make sure you confirm the orders are going to the same shipping address and have the same billing address and payment method.

All subscription orders require a credit or debit card to process payments. We are unable to accept Amazon Pay or PayPal for subscription orders.