ORDERING ON OOALA.COM

We are the world’s only carbon neutral online shopping platform. We calculate an exact environmental impact score for each order placed on Ooala.com. This score varies based on the product and delivery method. We use this score to determine exactly what to give back to the environment to make sure your order is net zero, meaning it has no environmental impact. To do this we take a portion of the money you paid for your order and use it for projects such as reforestation and ocean cleanups. This amount varies from order to order based on the impact score. All orders on Ooala.com are net zero. Click here to learn more.

All orders on Ooala are net zero, which means zero impact on the environment. It takes decades for companies to get to net zero on their own, and it’s almost impossible for new brands and smaller companies to do this from day 1. To do this we take a portion of the money you paid for your order and use it for projects such as reforestation and ocean cleanups. This amount varies from order to order based on the impact score, which is calculated individually for each order.  We then work with these companies (our vendors) to establish green manufacturing and shipping policies that will improve their environmental impact over the long term. By selling products through Ooala companies are net zero from day 1 and can then utilize our expertise to lower their total impact over time. Click here to learn more.

We accept Visa, MasterCard, American Express, Apple Pay, Discover, PayPal, Google Pay, Venmo, Ooala.com Gift Cards, and Ooala.com store credit.

Please verify that the billing information you have entered is the same as the information your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through. If you continue to have issues, please feel free to email us at support@ooala.com to chat with an agent. Please note that our customer service team is unable to make any changes to your order once it is processing.

Unfortunately our customer service team is unable to make any changes to your order once it is placed and begins processing.

Send us an email at support@ooala.com and we will update your billing info for you.

Your card will be charged when your order ships. An authorization hold will be placed on your card when your order processes to validate funds. *All orders are processed in USD. Any applicable taxes will be detailed in your order.

Sales tax varies depending on where you live and what items you purchase. We take this into account when determining the amount of tax charged on an order. *All orders are processed in USD. Any applicable taxes will be detailed in your order.

You can redeem a gift card at checkout. Any valid account credit will be automatically applied to your order.

We are unable to accept returns for items purchased with a gift card or store credit. All sales of items purchased with either a gift card or store credit are final.

Yes! The Ooala Affiliate Program offers a 20% commission on all referral sales. Anyone can become an affiliate. Click here to learn more.

We’re sorry to hear you missed the time frame for your promotion. We cannot redeem expired promo codes, but we encourage you to keep an eye on your email for upcoming promotions.

Promo codes are not valid after the expiration date. Our Customer Service team is unable to apply historical promo codes for replacement orders or exchanges.

To make your shopping experience easier, the site displays your home currency while you are browsing. If you are traveling or using a VPN that displays you in another country, the currency of that country will appear. If you turn off your VPN and the issue persists, try clearing your browser's cache and loading the page again, as the information gathered by the device when you first loaded your page might be saved in the device's memory to make it load more quickly. We also provide a currency drop-down bar where you can select the currency you would like to shop in. If the problem persists reach out to support@ooala.com for assistance.

Ooala processes all orders in USD. To make your shopping experience easier, the site displays your home currency while you are browsing. However, any purchase is processed using USD (dollars $) at the most current exchange rate. You will not incur any additional fees for checking out in USD.